A regional aged care facility is making significant strides in combating racism and improving staff morale by embracing cultural diversity through a proactive initiative. Uniting Aged Care in Wollongong has implemented a program that includes vibrant celebrations of various cultural holidays, transforming its environment and fostering a more inclusive atmosphere.
The program was launched by facility manager Liam Fawell after a registered nurse reported experiencing racial bias and discrimination from residents and their families. This personal account highlighted a pervasive issue within the aged care sector, often referred to as the “elephant in the room.”
With nearly 40% of its 150 staff members hailing from diverse cultural backgrounds, and a similar proportion of residents, the centre recognized the need for a comprehensive approach. The initiative involved creating learning circles focused on cultural diversity and inclusion, streamlining reporting processes for incidents of racism, and encouraging open dialogue about the many cultures represented within the home.
This collaborative effort led to the establishment of a Cultural Champions Committee, comprising staff, residents, and family members. This committee is instrumental in organizing celebrations for major holidays such as Diwali, Holi, Filipino culture days, and Christmas, ensuring that a wide array of traditions are acknowledged and honored.
Staff members have reported a tangible shift in the workplace culture. Rohit Nagpal, who has worked at the centre for three years, noted a significant reduction in racist incidents and an increased sense of understanding among colleagues. This positive transformation has contributed to a more harmonious and respectful living and working environment.
Residents have also experienced the benefits of the new program. Steven Visser commented on the increased liveliness and buoyancy of the centre, highlighting days dedicated to Dutch, Japanese, and Filipino cultures as particularly enjoyable. He emphasized how these events unite everyone, fostering a sense of collective identity.
Jasvir Kaur, a staff member of two years, observed a profound cultural shift, stating that the environment is now more positive, with no one feeling marginalized due to their origin. Registered nurse Asmita Pandey added that staff feel more empowered to address discriminatory behaviour, knowing they have management support.
These cultural initiatives have yielded remarkable results in a short period. Mr. Fawell reported a 93% decrease in reported incidents of residents abusing staff and a significant reduction in staff turnover, dropping from 10.4% to 3.5% in the 12 months since the program’s inception.
Professor Bianca Brijnath from La Trobe University acknowledged that while research on racism in aged care is limited, it is a well-documented and widespread problem across the sector. A 2023 survey of aged care workers revealed that 66% had witnessed racist incidents in their workplaces, underscoring the urgency of such interventions.
Professor Brijnath pointed to several contributing factors, including potential behavioural changes associated with illnesses like dementia and cultural disconnects between a diverse workforce and an aging Australian population. She stressed the importance of acknowledging and addressing racism, rather than dismissing it as a minor issue.
Effective strategies, according to Professor Brijnath, must include fostering cross-cultural understanding and implementing robust processes for managing and resolving racist incidents. This dual approach helps ensure staff and residents feel safe and secure, promoting person-centred care.
Mr. Fawell urged other aged care providers to consider similar programs, emphasizing that change is achievable and that organisations can be the catalysts for a more inclusive future. The success at Uniting Aged Care in Wollongong serves as a compelling example of how embracing diversity can lead to a more respectful and supportive environment for all.
