The headquarters of Ikeja Electric in Lagos has been unsealed by the Federal Competition and Consumer Protection Commission (FCCPC) following the electricity distribution company’s adherence to remedial measures concerning consumer rights violations. The facility had been sealed on December 11, 2025, after Ikeja Electric failed to comply with a directive from the Nigerian Electricity Regulatory Commission (NERC), as stated in a Friday announcement by FCCPC spokesperson Ondaje Ijagwu.

The NERC directive specifically mandated Ikeja Electric to unbundle a Maximum Demand account into 20 individual accounts for a single customer. This customer had reportedly been without electricity supply for a period exceeding two and a half years, highlighting a significant service failure.

FCCPC confirmed that Ikeja Electric has now provided a formal undertaking to address all consumer complaints referred by the Commission within stipulated timelines. This commitment signals a crucial step towards resolving ongoing grievances and restoring trust.

Ondaje Ijagwu issued a stern warning that any breach of this undertaking will result in the re-imposition of enforcement actions. These future actions are expected to be more severe, leveraging the full authority of the Federal Competition and Consumer Protection Act (FCCPA).

FCCPC Executive Vice Chairman and Chief Executive Officer, Tunji Bello, emphasized that the commission’s intervention aimed to enforce compliance with the FCCPA of 2018. He underscored the FCCPC’s primary role in safeguarding consumers and ensuring service providers respect lawful directives.

Bello reiterated that enforcement is a tool to achieve compliance, not an ultimate goal. He stated that the commission responds positively when compliance is achieved and credible commitments are made by service providers.

The decision to unseal Ikeja Electric’s headquarters reflects the FCCPC’s measured regulatory strategy. The commission intervenes decisively to prevent consumer harm but is prepared to de-escalate once verifiable compliance is secured and maintained.

This development follows an initial sealing of the electricity distribution company on December 11, 2025, which was prompted by alleged infringements upon consumer rights. The unsealing indicates a resolution, at least for the immediate issue that led to the closure.

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Keywords: Ikeja Electric, FCCPC, consumer rights, electricity supply, NERC directive, Lagos, service compliance, regulatory action